EVV - Visits Show No GPS for Completed Care Champ

EVV - Visits Show No GPS for Completed Care Champ

EVV – “No GPS” Status

“No GPS” visits are billable and approved by NC DHHS, Sandata, and HHAeXchange. These send as exceptions but are still payable.

Understanding “No GPS” EVV Status

Location Services are turned off on the device.
User may have tapped “Don’t Allow” on the location popup when logging into CareChamp.
Location Services may be disabled for specific apps.
On iPhones, repeated denial of location access can disable the feature until reset.

Helpful Resources (External)

Enabling Location Services – iPhone

Close CareChamp: Swipe up to close the app completely.
Reset Location & Privacy:
- Go to Settings > General > Transfer or Reset iPhone.
- Tap Reset > Reset Location & Privacy.
- Enter your phone password and confirm.
Reopen CareChamp:
- Select Allow While Using App when prompted.
- Tap Allow for location services.

Enabling Location Services – Android

Close CareChamp: Swipe away or force-close the app.
Enable Location Services:
- Go to Settings > Location.
- Toggle Location Services ON.
Reset Location Settings:
- Go to General Management > Reset > Reset Network Settings.
- Tap Reset settings.

Reset App Permissions:
- Go to Settings > Apps > CareChamp > Permissions.
- Select Location > Allow While Using the App.

Reopen CareChamp via Browser:
- Open Chrome and visit care-champ.web.app.
- Allow location permissions when prompted.

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