EVV - How to Handle Split Visits

How to Handle Split Visits

When an aide leaves a patient’s home mid-visit and returns later to finish, the system treats this as two separate visits.You’ll need to add a second scheduled entry to record both parts.This also applies when a visit crosses into the next date for HHAeXchange payers.

📽️Add a Scheduled EVV Visit

Steps to Add the Second Visit

From EVV Visits, select today’s date if the visit is happening today.
Click the existing visit for that patient.
At the top, click Schedule.
Update fields as needed: Employee, Payer and Job Code, Date and Time.
If there are multiple Aide Plans, select the correct employee number/dates and click Reload Tasks.
Click Check All to select all tasks, or check only those needed.
Click Add Schedule at the bottom right.

Why This Matters

Ensures each segment of care is properly recorded for EVV compliance.
Prevents billing issues when a visit is split into multiple parts.
Keeps patient care records accurate for auditing and reporting.

Tips

Confirm times are accurate before adding the second visit.
If the split is due to an aide leaving early and not returning, record it as a deviation instead.
Always document in visit Comments why the visit was split.

📩 Need help? Contact Barnestorm Support